Last updated: [February 13, 2026]

Fine Lines Studio (“Fine Lines,” “we,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or book services.

Clinic location: 130 Spadina Avenue, The Fashion Building, Toronto, ON
Contact: info@finelinesstudio.ca
Privacy contact: Attn: Privacy Officer, info@finelinesstudio.ca

1) What this policy covers

This policy applies to:

• Our website and related pages

• Booking and inquiries (including forms, email, DMs, and phone)

• Appointments, consultations, and services provided in-studio

• Marketing communications (only where permitted and/or with consent)

2) Information we collect

Depending on how you interact with Fine Lines, we may collect:

A) Contact + booking information

• Name, email, phone number

• Appointment details and preferences

• Communication history (messages, emails, call notes)

B) Payment information

• Payment method details needed to process payment (processed by third-party payment providers).
  We do not intentionally store full credit card numbers on our own systems.

C) Service-related information (may include health information)
For safe, appropriate care, we may collect information relevant to treatment planning such as:

• Treatment history, goals, contraindications, allergies, medications, and other intake details

• Notes from consultations and follow-ups

• Documentation needed for safe provision of services

D) Photos and media (optional, with consent)

• Before/after photos or videos, where you explicitly consent

• Consent preferences for using images (e.g., internal charting only vs. marketing)

E) Website + device information

• IP address, device type, browser type

• Pages viewed, clicks, referral sources

• Cookies or similar technologies (see Section 8)

F) Residency/eligibility

• We may collect information to confirm eligibility to receive services, including confirming Canadian residency where applicable.

3) How we use your information

We use information to:

• Book, confirm, and manage appointments

• Provide services safely and appropriately (including treatment planning and follow-up)

• Communicate with you about your booking, policies, updates, and care

• Process payments and issue receipts

• Improve our website, operations, and client experience

• Send marketing communications only where permitted and/or with consent (and you can opt out anytime)

• Maintain business records and meet legal/regulatory obligations

4) Consent

By providing your information, you consent to its collection, use, and disclosure as described in this policy—subject to legal requirements.

Photos for marketing (website/social/ads) are only used with explicit consent. You can withdraw marketing consent at any time (withdrawal does not affect lawful use prior to withdrawal).

5) How we share information

We do not sell your personal information.

We may share information only when necessary, including:

• Service providers that help us operate (booking software, payment processors, email/SMS providers, analytics tools)

• Professional advisors (legal, accounting) where required

• Regulatory/legal requirements (court orders, compliance requests, legal obligations)

Third-party platforms
We may use third-party systems to operate the studio (for example, an online booking platform). These providers process information on our behalf to deliver their services.

6) Storage, cross-border processing, and retention

Your information may be stored in Canada and/or processed in other jurisdictions depending on the service providers we use. When information is processed outside your province or Canada, it may be subject to the laws of those jurisdictions.

We retain personal information only as long as necessary for the purposes described above, and as required by law, regulation, insurance, or professional standards.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

That said, no method of transmission or storage is ever 100% secure. If you believe your information has been compromised, contact us immediately.

8) Cookies and analytics

Our website may use cookies and similar technologies to:

• Keep the site functioning properly

• Understand site traffic and performance

• Improve user experience

We may use analytics and advertising tools (for example, website analytics or social media pixels) to understand how visitors interact with our site and to measure marketing performance. You can adjust cookie settings in your browser. Some site features may not work properly if cookies are disabled.

9) Marketing communications

If you opt in to receive updates, we may send emails or messages about:

• Booking information and studio updates

• New services, openings, and announcements

You can unsubscribe anytime using the link in the email or by contacting us.

10) Your rights and choices

You may request to:

• Access your personal information

• Correct or update inaccurate information

• Withdraw consent (where applicable)

• Ask questions about our privacy practices

To make a request, contact our Privacy Officer at: info@finelinesstudio.ca.

11) Children and minors

Our website and services are not intended to solicit information from children. If you believe a minor has provided personal information to us without appropriate authorization, contact us and we will address it.

12) Third-party links

Our website may contain links to third-party websites (e.g., booking, social platforms). We are not responsible for the privacy practices of those third parties. Review their privacy policies directly.

13) Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revision. Continued use of our site and services after updates means you accept the revised policy.